Customers Receiving a 404 Error at Checkout

Overview

If a customer reports a 404 error when attempting to check out, it typically means their cart no longer exists in the system.

Cause

This issue occurs when an active cart is deleted from the Spirit Sale dashboard.

Store owners can remove open carts under:
Dashboard → Orders

Note: The Show Open Carts toggle must be enabled to view and manage active carts.

When a cart is deleted:
• The cart is removed from the backend
• The customer’s browser may still retain a cookie referencing that cart
• When the customer proceeds to checkout, the system cannot find the cart and returns a 404 error

Resolution

The customer will need to clear their browser cookies to reset their cart session.

Steps to provide to the customer:

1. Clear browser cookies or site data for the store
2. Refresh the store page
3. Add items to the cart again
4. Proceed to checkout

Best Practices for Store Owners

• Avoid deleting active or open carts unless necessary
• Be aware that deleting carts can impact customers currently shopping
• If cleanup is needed, perform it during periods of low activity

How to Identify This Issue

If customers report a 404 error at checkout or are unable to complete checkout despite having items in their cart, review whether carts were recently deleted in:
Dashboard → Orders

Make sure Show Open Carts is enabled when checking.

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